Care & Safety

PLEASE READ ALL CANDLE CARE INSTRUCTIONS PROVIDED AND ADHERE TO THE WARNING LABEL AND INSTRUCTIONS. FAILURE TO FOLLOW THE INSTRUCTIONS COULD RESULT IN A FIRE HAZARD OR INJURY.

  • Remove plastic wrapping before lighting the candle.
  • If you follow the instructions our pillar candles can be used as a tea light holder, providing you stop burning the candle just before reaching the metal wick holder.
  • Do not put the pillar candles in direct sunlight or under strong indoor lights as they will discolour.
  • Our candles have NO nasty, toxic additives like UV filters or whiteners
  • Always hold the candle from the base and not the wax.
  • Ensure the candle is placed on a flat, stable surface.
  • Trim the wick to roughly 10mm for optimal candle performance. Burning a tall wick will cause uneven burning, and possible leakage. If the wick is to short it can be drowned in the wax.
  • For the initial light, allow the wax pool reach at least 10mm from the rim (or as far as possible) then extinguish.  Repeat this for every burn allowing at least 2hrs but no longer than 4hrs.
  • Never leave a candle to burn while attended.
  • Do not burn the pillar candles all the way down to expose the metal wick holder as it will get hot and can possibly weaken the wax wall which will then leak. It is also possible for the base to crack.
  • Never place your candle near or next to anything flammable or anything that can catch fire.
  • Candles are sensitive to temperature and light. Store your candles in a cool, dry place, away from direct sunlight, dust and fluorescent lights.
  • Ensure the wax pool is free of wick trimmings, matches and debris at all times.
  • Always burn candles in a well-ventilated room away from drafts.
  • Extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high. Let the candle cool, then trim the wick to the correct height.
  • If you notice your candle wick leaning to one side, it could be that the wick is too long, causing a large, flickering and unstable flame. Extinguish the flame, let the candle cool, trim the wick down to roughly 10mm and relight. If the wick is leaning to one side it may cause the candle to burn off centre, which may cause wax to leak over the side.