Care & Safety

PLEASE CAREFULLY READ THE CARE INSTRUCTIONS PROVIDED TO GET THE BEST RESULTS FROM YOUR W&W CREATION.

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Pillar Candles

  • Always remove plastic wrapping before lighting.
  • Never leave a burning candle unattended or within reach of children or pets.
  • To use as a tealight holder:
  • Maintain a wax wall of at least 1cm.
  • Follow wick care instructions closely to avoid leakage or collapse.
  • Note: Results may vary depending on individual burning environments.

Burning Instructions

  • Trim the wick to 1cm before each burn.
  • For the first burn, allow the wax pool to reach at least 1cm from the edge, then extinguish.
  • For best results, burn for 2 to 4 hours at a time—no longer.
  • Always keep the wax pool clear of debris, wick trimmings, and matches.
  • Extinguish if the flame is flickering, smoking, or too tall. Allow to cool and re-trim the wick.

Avoid These Common Issues

  • Do not expose candles to direct sunlight or strong indoor lights—this may cause discoloration.
  • Do not burn the candle all the way down to expose the metal wick holder—this can overheat or crack the base.
  • If the wick leans, it's too long. Let it cool, trim slightly, and relight. Repeat as needed for a straight burn.
  • Never place your candle near flammable objects or surfaces.

Candle Quality & Handling

  • Our candles are free from toxic additives like UV filters and chemical whiteners.
  • Always hold the candle from the base, not the wax.
  • Place on a flat, heat-resistant surface in a draft-free, well-ventilated room.
  • Store in a cool, dry place away from sunlight and fluorescent lights—soy wax is sensitive to temperature and light.

Acacia Jars

Always place your candle on a flat, stable surface before lighting.

The Acacia wood lid can be used as a base to help protect the surface beneath the candle while burning.

Never leave a burning candle unattended or within reach of children or pets.

  • Trim the wick to approximately 1cm before each burn for a clean, steady flame.
  • A wick that’s too long may flicker or smoke.
  • A wick that’s too short can drown in the wax and struggle to stay lit.

Keep the wax pool free of debris, including wick trimmings and matches.

Avoid placing your candle near anything flammable or in direct drafts.

Burn only in well-ventilated spaces to prevent soot or uneven burning.

If the flame smokes, flickers, or becomes too high, extinguish the candle. Let it cool, trim the wick, and relight.

Our candles are made without toxic additives—no UV filters or chemical whiteners, just clean-burning, high-quality wax.

Lanterns

  • Do not pour wax directly into the lantern.
    Our lanterns are designed to be used with tea lights or small jar candles only.
  • Never leave a burning candle unattended.
    Always extinguish the flame when leaving the room or going to sleep.
  • Keep all candles and lanterns out of reach of children and pets.
  • Do not move a lantern while a candle is burning.
    To safely relocate, first extinguish the flame, wait at least 10 minutes for the wax to cool and solidify, then move.
  • Avoid placing candles near drafts, fans, or air conditioning vents.
    Air movement can cause the flame to flicker and come into contact with the sides of the lantern.
  • Never let the flame touch the inner wall of the lantern.
    This may cause the resin to burn or emit harmful fumes.